At Healing Journey Shop, customer satisfaction is important to us. We strive to provide high-quality iboga products and reliable service. If you are not satisfied with your order, you may contact us within 7 days of delivery to request assistance. Refunds or replacements may be considered for orders that arrive damaged, incorrect, or incomplete. To process any claim, customers must provide clear evidence, including photos and order details.
Due to the nature of our products, we cannot accept returns on opened, used, or tampered items. For safety and quality assurance reasons, only unopened products in their original condition may qualify for review. Orders that have already been shipped cannot be canceled, but if there is an issue with delivery, our support team will work with you to find a suitable solution, including reshipment where applicable.
Refunds, when approved, will be processed using the original payment method and may take several business days to appear depending on your payment provider. Shipping costs are generally non-refundable unless the issue was caused by our error. By placing an order with Healing Journey Shop, you acknowledge and agree to the terms of this Refund Policy. For any questions or support, please contact our customer service team directly.